YAMA RIBBONS & BOWS CO., LTD.

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New Customer Service Satisfaction Survey Form
Hearty thanks for your long-term support and cooperation to YAMA. Our clear mission is to better understand your views about our products and services. The under-mentioned survey contains 10 questions which are to collect your valuable comments, aiming at improving our work continuously to better serve you. Would you please take a few minutes to complete it? Highly appreciate for your time and response.
Basic Information
Company name：	Founded Date：
Industry field：	Location：
Address：	Number of employee：
Working Dept：	Post title：
Length of company service：	Contact Name：
Contact way：
Questionnaire
1. Please give a general evaluation of our work ：
Best ----------------------> Worst 10　 9　 8　 7　 6　 5　 4　 3　 2　 1
Problems appear at:
Quality　 Service　 Logistic Price　 None　 Others
2. What is your evaluation in the following areas？
☆ Service of your sales representative:
Best ----------------------> Worst
10　 9　 8　 7　 6　 5　 4　 3　 2　 1
Problems appear at：
Speed of response Sales attitude Professional knowledge Professional ethics None　 Others
☆ Sample:
Best ----------------------> Worst
10　 9　 8　 7　 6　 5　 4　 3　 2　 1
Problems appear at：
Long delivery　 High cost　 Small quantity　 The sample does not meet your requirements None Others
☆ Products:
Best------------------------>Worst
10　 9　 8　 7　 6　 5　 4　 3　 2　 1
Problems appear at：
Later delivery　 Quality　 Quantity　 Package　 None Others
☆ Logistic:
Best------------------------>Worst
10　 9　 8　 7　 6　 5　 4　 3　 2　 1
Problems appear at：
Transport delay Incomplete and unsafe transport of goods High freight　 Not timely tracking service on transportation　 None Others
3. Do you know the telephone No. or e-mail of our customer service center?
Yes　 NO
4. Which department will you choose to deal with problems?
Sales　 Customer service dept.　 Client Manager　 Break up the partnership　 Others
5. Would you like to cooperate with us next time?
Yes　 NO Not sure
Probability of continued cooperation is:
Above 80%　 50%-80%　 50%　 Below 50%
The reason that you may not cooperate with us is:
Product　 Price Service Logistic None Others
6. Are you satisfied with our treatment of overrun products?
Very satisfied　 Satisfied　 Unsatisfied　 Very dissatisfied　 Do not have overrun products this time
Which kind of treatment for overrun products(within 10%) do you prefer?
Accepte the actual overrun quantity in standard unit price　 Accepte the actual overrun quantity in a preferential unit price. (preferential rate is fixed in accordance to the order amount)　 Accepte certain overrun charge in terms of the order amount (0-5%) to cover all the overrun items.(Percentage is fixed in accordance to the order amount.) 　 Overrun charge is free if the order amount reaches certain level　 Others
7. Do you accept information of new products provided for free by our company?
Yes　 NO
Which kind of service modes do you prefer:
By telephone　 By email　 By color pages　 By visit　 Others
8. Which kind of accessorial services for VIP do you prefer:
Presents for holidays　 Information of new products　 Green channel of order　 Best price for large order　 Free charge for over run　 Others
9. Where did you acquire our company information ?
Search Engine： Yahoo　 Google　 Baidu　 Others
B2B Website： Alibaba　 Globalsources　 Made-In-China　 Diytrade　 Others
Special Way：Fair　 Magazine　 Name Card　 Others
Other suggestions:

Completed questionnaire shall be sent back to our Customer Service department. If you need any assistance in filling the survey form, please email to service@yama.cn, or call 0086-592-7667700. Highly appreciate for your supporting.

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