YAMA RIBBONS & BOWS CO., LTD.

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YAMA Customer Service Satisfaction Survey Form
Hearty thanks for your long-term support and cooperation to YAMA. Our clear mission is to provide high quality services for clients all the time. Under-mentioned survey contains 10 questions which are to collect your valuable comments, aiming for continuous improvement and the ultimate goal to meet and exceed your expectation. Would you please take a few minutes to complete it? Highly appreciate for your time and responding.
Basic Information
Company name：	Founded Date：
Industry field：	Location：
Address：	Number of employee：
Working Dept：	Post title：
Length of company service：	Contact Name：
Contact way：
Questionnaire
1. Your ordered products mainly include ：
Stocked Ribbon Out of stocked Ribbon products Ribbon bow Others
The main reason you chose our products:
Quality　 Price　 Delivery time　 Technical security and reliability　 Novelty design　 Others
2. What do you think of the pass rate of our products？
100%　 above 90%　 above 80%　 above 70%　 below 70%
Problems appear at：
Aberration　 Color Fastness　 Quantity　 Specification　 Others
3. What's your opinion on the coincidence between the product delivered and former supplied samples?
The Best ----------------------> The Worst
10　 9　 8　 7　 6　 5　 4　 3　 2　 1
Discrepancies appears at：
Color Fastness　 Aberration　 Specification　 Others
4. What’s your evaluation of our service during inquiry？
Sale's name:
The Best --------------------------> The Worst
10　 9　 8　 7　 6　 5　 4　 3　 2　 1
Ability to express： 10　 9　 8　 7　 6　 5　 4　 3　 2　 1
Ease of contact： 10　 9　 8　 7　 6　 5　 4　 3　 2　 1
Response time ： 10　 9　 8　 7　 6　 5　 4　 3　 2　 1
Professional knowledge： 10　 9　 8　 7　 6　 5　 4　 3　 2　 1
Staff honesty： 10　 9　 8　 7　 6　 5　 4　 3　 2　 1
5. How about our swatch card?
The Best ----------------------> The Worst
10　 9　 8　 7　 6　 5　 4　 3　 2　 1
6. How do you think about lead time for sample?
The Best ----------------------> The Worst
10　 9　 8　 7　 6　 5　 4　 3　 2　 1
7. Products’ delivery time:
The Best ----------------------> The Worst
10　 9　 8　 7　 6　 5　 4　 3　 2　 1
8. Timely and accurate logistic service:
The Best ----------------------> The Worst
10　 9　 8　 7　 6　 5　 4　 3　 2　 1
Problems refer to:
Delivery delay　 Security and reliability
9. Which department will you choose to deal with problems：
Sales　 Customer service Dept　 Client Manager　 Others
Have you received our service call after sales：　 Yes　 No
Do you know our complaint telephone no.：　 Yes　 No　 Uncertainty
10. What’s your evaluation of our company comparing with our craft brother?
The Best ----------------------> The Worst
10　 9　 8　 7　 6　 5　 4　 3　 2　 1
How or from where do you get our company information?
Search Engine：Yahoo　 Google　 Baidu　 Others
B2B Website： Alibaba　 Globalsources　 Made-In-China　 Diytrade　 Others
Special Way：Fair　 Magazine　 Name Card　 Others
Other suggestions:

Completed questionnaire shall be sent back to our Customer Service department. If you need any assistance in filling the survey form, please email to service@yama.cn, or call 0086-592-7667700. Highly appreciate for your supporting.

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